ServiceNow AI Control Tower

ServiceNow

Vendor

ServiceNow hub to discover, observe, govern, secure and measure AI models and agents, including those from other platforms.

Curated by Tiberiu ArvaVerified 2026-09-30

Proprietary

Docs Website

Strengths

AI asset inventory across models, prompts and agents
Risk frameworks aligned to NIST and EU AI Act
Cost and ROI dashboards for AI spend

Practitioner note

Best fit where ServiceNow already runs GRC and IT workflows; some governance views need other ServiceNow licenses (e.g. Strategic Portfolio Management Professional).

Warning

ServiceNow AI Control Tower: Expansion announced 2026-05-05 (30 new discovery integrations, Traceloop-based observability, Veza access governance) with GA expected August 2026 per the release; GA of each piece not independently confirmed.

Governance posture

Reviewed 2026-09-30

UnknownData residency

ServiceNow trust pages could not be retrieved during review; residency for AI Control Tower data unverified.

YesDeployment model

Delivered as an application on the ServiceNow platform (current docs: Brazil release). (saas)

Source

PartialAudit logging

Tracks AI-related cases and risk workflows and guardrail health; a dedicated audit log for third-party agent actions is not documented.

Source

UnknownSOC 2

ServiceNow trust/compliance pages returned 403 during review; SOC 2 scope unverified.

UnknownISO 27001

ServiceNow trust/compliance pages returned 403 during review; ISO 27001 scope unverified.

UnknownISO 42001

ServiceNow trust/compliance pages returned 403 during review; ISO 42001 scope unverified.

N/AEU AI Act

Governance tooling that helps assess AI systems against EU AI Act frameworks; not itself a high-risk AI system. (role: not-applicable)

YesLicense risk

Proprietary ServiceNow application; governance data lives on the ServiceNow platform. (medium)

Source

EU AI Act obligations

Risk tier: Not applicable · as of 2026-08-23

Source-backed information mapped from ServiceNow AI Control Tower's tracked risk tier — not legal advice. Obligations depend on how your organisation deploys the system; see the full obligation reference and timeline.

This record's EU AI Act risk tier is marked not applicable, so no tier-specific obligations attach. Deployers embedding it in an AI system in scope of the Act should assess that system's own tier.

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Agent Control Planes

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Platforms

Review Microsoft Foundry, Amazon Bedrock, and Gemini Enterprise Agent Platform as the foundation layer.

Weekly updates

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